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Sales & Scheduling Coordinator

Job Type: Full-Time

About the Role

We're looking for an organized, personable Sales & Scheduling Coordinator to be the front-line voice of our business. This role blends sales, customer relations, and dispatch. You'll be the person our customers talk to when they're ready to buy, need a service call scheduled, or have a question about their appliance. You'll also play a key role in keeping our technicians' schedules running smoothly and helping us grow by reaching out to new customers.

This is a great fit for someone who thrives on staying organized amid a busy, fast-paced day, enjoys talking to people, and takes pride in getting the details right.

What You'll Do

• Handle day-to-day sales transactions, both over the phone and in person
• Schedule service calls, working with customers by phone and in person to find the right time
• Read and manage the technician schedule, routing delivery and service calls appropriately
• Generate and complete daily tasks to keep operations on track
• Reach out to solicit new business and help market our services
• Make outbound calls to collect payments
• Accurately document all customer interactions and transactions in our management system

What We're Looking For

• Strong multitasking skills - comfortable juggling sales, scheduling, and calls in the same day
• Highly organized, with the ability to prioritize a shifting list of daily tasks
• Ability to learn our scheduling system and confidently coordinate calls between technicians
• Comfortable making outbound calls, including payment collection and new business outreach
• Clear, professional phone and in-person communication skills
• Comfortable learning and working within a management/CRM system
• A team player who's dependable and detail-oriented

Requirements

• High school diploma
• Minimum 2 years customer service-related experience

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Holiday Pay & PTO
• Monthly incentive bonus potential

Schedule

This position follows a rotating flex schedule with our other sales and service coordinator. One week you will work Monday-Friday; the following week you will work Monday-Saturday, with a half day on Tuesday and Thursday. This rotation includes working every other Saturday from 9-3.

Why Join Us

You'll be a key part of a growing local business, with real ownership over how smoothly our day-to-day operations run. If you like variety in your workday and enjoy being the person who keeps things moving, we'd love to hear from you.